Updated: Jan 23, 2019
It's already July and in celebration of this mid-year mark, I wanted to give our customers and followers a candid look into the company's past six months.
Overall, the first part of 2018 held growth for PC Touchup in many ways. The residential, as well as the commercial side of the business have both experienced steady development, through further community recognition and demand of services. We find that small steps bring the healthiest growth and hope to continue our steady development of the services we offer to the community throughout the year.
One of our biggest goals for the months to come is to improve our communication with customers. Business has been better than ever, and although we rarely have complaints, we still want to keep the quality of our communication with you, top priority. The biggest hinderance to doing this currently is the phone system that we use. We will be installing a new phone system soon, that will rid us of the frustration of missed calls and poor call quality.
As some of you may know, earlier this year, we separated our commercial business from residential business. Rather than PC Touchup, it is now Upworx taking care of our commercial clients. For several months we have been adjusting to the transition, and are now in a steady place of progress. Our goals for Upworx are to: 1.) Continue to grow brand recognition in the community and 2.) Provide service to more clients, while being able to give all of our customers the quality service we've provided for our last 5 years in business.
More than anything, we want to thank you for a great first half of the year. It's been a lot of fun working on previous customer's systems as well as meeting new people and being able to provide help to them! We are looking forward to what the next 6 months of 2018 has in store!
As always, we appreciate you and your time,